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Home > Game Info. > Support
Support Index » Technical

"Game won't start; copy protection compatibility problem suspected (CD related error messages)"
Children of the Nile uses Sony's SecuROM for its copy protection. SecuROM is compatible with most CD & DVD drives.

SecuROM authentication requires that the original game CD be in a drive each time the game is launched. The CD does not need to be in the same drive the game was installed from and can be removed once the game has opened.

If you suspect a SecuROM compatibility problem is keeping you from launching the game, download and install the most recent patch for Children of the Nile (currently v. 1.2) This may not resolve the problem, but will help in its diagnosis.

A "Spinning CD" cursor indicates that the SecuROM authentication process is underway. The authentication process is generally quite quick, but can take up to 30 seconds.

SecuROM error messages:

"Immortal Cities: Children of the Nile
To play the game, please insert the CD."

This message indicates that the SecuROM code can’t detect the authentication certificate located in the structure of the CD, and can’t proceed with the authentication process.

Possible causes / solutions:
· The game disk is not in a compatible drive - Check for a more recent driver version for your brand and model drive.
· The game disk is a copy of the original game CD – the original game disk must be in a drive each time the game is launched.
· Possible software compatibility problem (details below)

"Unable to authenticate original disk within the time frame."

This message indicates that the authentication process started, but was not able to complete with the 30 second time limit.

Possible causes / solutions:
· The game disk is not in a fully compatible drive – Click “Retry” and / or check for a more recent driver version for your brand and model drive.
· Possible software compatibility problem (details below)


Software compatibility problems:
· DLA (drive letter access) software originally authored by Veritas. This particular software division was purchased by Sonic and the product has been renamed to Sonic DLA. They have also licensed the software to other vendors such as Sony. Sonic DLA software sometimes comes bundled with new DVD drives. The DLA software blocks SecuROM’s access to the drive. Only the DLA software can communicate with the drive and thus blocks the SecuROM authentication process. Our contacts at Sony have indicated that the "workaround" is to perform the following steps: To temporarily disable the backup feature for a drive with the "Sonic Drive Letter Access Command Line Utility" (dla.exe -> available in the installation directory of Veritas DLA software). The options in the commandline are the following for disabling/enabling the feature: dla.exe disable d: (where d is the letter of the affected DVD drive) dla.exe enable d: (where d is the letter of the affected DVD drive)
· Our contacts at Sony have informed us that SecuROM is not compatible with emulators and virtual drives. They will need to be uninstalled if you want to run the game.

Blizzard Entertainment lists some additional solutions to SecuROM compatibility problems on their support page: http://www.blizzard.com/support/?id=awr0648p1

SecuROM Launch Analysis tool:
If none of the above has helped, the most efficient way to get additional assistance is to produce an analysis file and send it to Sony for evaluation. In order to generate the analysis file of an attempted software launch for us to evaluate, please do the following:

1) Place the original "play" disc in a local physical drive.
2) Re-boot the computer.
3) "Right-click" on the desktop shortcut or the actual executable and a dialogue window will appear.
4) Choose "Launch Analysis" from the choices and release the mouse.
5) A disclaimer window will appear.
6) To proceed, please click on the "Yes" button.
7) The application will now generate an "AnalysisLog.sr0" file within the root of your hard drive.
8) Please "zip" the file (to avoid email corruption) and submit it to support@securom with the subject line "Analysis file for evaluation."

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